FAQs

SHOPPING FAQS

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies.

The Quikfillrx.com website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

Please sign into your Quikfillrx account and select the shopping cart on the top right of the page. You will be able to view all of the items that are currently in the shopping cart. If you wish to delete an item from the cart, simply click on the "Remove" button next to the item. If you wish to change the quantity for any individual item, simply enter the new amount you want to purchase in the "Qty" column.

PAYMENT FAQS

Amazon Pay, Credit Card, Paypal and etc.

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department at info@quikfillrx.com as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit Quikfillrx.com and log into your customer account to check the order status at any time. If Quikfillrx has received payment, the order status will show "Processing".

Once your payment is received. Your order will go through several order statuses until we ship it out.

Yes. Once we have received an order and payment has been cleared, the invoice will be sent to you via email.

Please contact info@quikfillrx.com with your request or sales inquiry. We will respond to your email query within 1 working day.

SHIPPING FAQS

Once you have placed an order, the shipping method should not be altered. However, you can still contact our Customer Service Department at info@quikfillrx.com. Please do this as soon as possible during the order processing stage. It may be possible for us to update the shipping method if you cover any difference incurred in the shipping cost.

In the event that you wish to change the shipping address after placing an order, please contact our us at info@quikfillrx.com as early as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

The duration depends on the shipping method and the destination. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to a situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

The product price does not include the shipping price. The online ordering system will generate a shipping quote for your order.

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next few days of dispatch and we will update the tracking information on your account.

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes.

The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.

We would advise you to contact us at info@quickfillrx.com and provide us with your order number. 

We currently ship in the United-States. For shipping outside of these countries, please reach out to our support at info@quikfillrx.com so that we can guide you throughout your ordering process.

Our handling time is 3 business days. This means that your item(s) will generally be sent out in 3 business days.

AFTER SALES FAQS

 Cancellation before payment

If you have not paid for your order yet, then there is no need for you to contact us to cancel it. We do not process orders until a matching payment has been received for the order. If your order is more than a week old and is still unpaid, you will not be able to "reactivate" it by sending a payment, because the prices of the individual items may have changed, along with the currency conversions and shipping rates. You will need to submit the order again with a new shopping cart.

Cancelling an order after payment

If you have already paid for an order and want to cancel it, please contact us at info@quikfillrx.com as soon as possible. If you are not sure about an issue relating to your order or you wish to change it, please contact us and put the order on hold while you decide.

If the package has already been dispatched, then we are not able to cancel or change the order.

If you wish to cancel an existing order because you are ADDING other products, there is no need to cancel the entire order. Simply contact us at info@quikfillrx.com and we will process the updated order; there is usually no additional fee for this service. Generally, if your order is in an early part of the processing stage, you may still be able to change or cancel it. 

Please see our refund policy here.